Shipping Policy

Introduction

Effective: 1/31/25

At Croisan Creek Coffee, we are committed to delivering your coffee quickly and efficiently while ensuring it arrives fresh and ready to enjoy. This Shipping Policy outlines how we process and ship orders, including timelines, costs, and other important details.

Processing Time

We roast all our coffee in small batches to ensure optimal freshness. Orders are typically processed and shipped within 2-3 business days from the date of purchase. Please note:

Orders placed after 12:00 PM PST or on weekends/holidays will be processed on the next business day.
During peak times (e.g., holidays, promotions), processing times may be slightly longer.

Shipping Methods and Rates

We partner with trusted carriers to provide reliable and cost-effective shipping options. Shipping rates are calculated at checkout based on the size and weight of your order, as well as your location.

Domestic Shipping (United States):

Standard Shipping: Estimated delivery within 3-7 business days after processing.
Expedited Shipping: Estimated delivery within 2-3 business days after processing.
Free Shipping: Orders over $50 qualify for free standard shipping.

Local Pickup:

If you’re in the [Insert City/Region] area, you can choose our free local pickup option at checkout. We’ll notify you when your order is ready for pickup.

International Shipping

We currently offer international shipping to select countries. Please note:

Delivery times vary by destination and may take 10-21 business days after processing.
International customers are responsible for any customs duties, taxes, or fees imposed by their country.
If your country is not listed at checkout, please contact us at [Insert Email Address] to inquire about shipping options.

Track Your Order

Once your order is shipped, you will receive a confirmation email with a tracking number and a link to track your package. Please allow 24-48 hours for tracking information to update.

Issues with Delivery

We strive to ensure every package arrives on time and in excellent condition. If you experience any issues with your delivery, please contact us at [Insert Email Address] with your order number. Common issues include:

Delayed or Lost Packages: We will work with the carrier to locate your package and provide a resolution.
Damaged Items: If your coffee arrives damaged, please email us with photos of the damage, and we’ll make it right.

Changes to Your Order

If you need to modify or cancel your order, please contact us at [Insert Email Address] as soon as possible. Changes can only be made before your order is processed and shipped.

Returns and Refunds

We want you to love every cup of Croisan Creek Coffee. If you’re not satisfied with your order, please review our Refund Policy for details on returns, exchanges, and refunds.

Contact Us

If you have any questions or concerns about this Shipping Policy, feel free to reach out:

Croisan Creek Coffee
Email:
Address:

Thank you for choosing Croisan Creek Coffee. We’re honored to be part of your coffee journey!